At Leisures, our aim is to make sure all of our customers are completely happy with their purchase and the service we provide. If for any reason, you wish to discuss your exchange or return of your online purchase, please call us on 1300 65 9995 or Email us info@leisures.com.au  to talk to customer service. 

 

ALL RETURNS

All returns please post your purchase back to: 

Leisures
11/20 Narabang Way, 
Belrose NSW 2085 Australia

 

ONLINE RETURNS POLICY

- Below you will find our terms and conditions, these terms and conditions comply with Australian Consumer Law.

- Leisures will only accept items that have not been worn and are in the original condition and box (unless items are not of acceptable quality, unfit for a disclosed purpose, or does not match the description).

- All postal returns must be sent back to the address listed above. You will be refunded after shoes have been received in original condition.

- We only accept returns and exchanges for change of mind/incorrect sizing within 30 days of your order being received.

- Once we have received your return you will receive an email confirmation and can expect your exchange within 7 working days.

- We only accept items as returns if they were purchased through www.leisures.com.au. If you have purchased your shoes from a Leisure store please bring the item(s) to the same store for further assistance.

- Returns will be exchanged/refunded at the company's discretion.

- Refunds will be credited to the card used for payment within 10 business days (depending on customers bank processing times), after the item has been received.

- All postage/returns for a change of size or a change of mind are at the expense of the customer.

- All sales that are discounted by 50% or more and or Clearance items are final. No refund, exchange or credit note will be offered for change of mind for these clearance items (including choosing the wrong size). This policy has been introduced from 7th July 2021. 

- Occasionally an item on Sale or Clearance is reduced because of slight imperfections which will not affect performance and  functionality. These items are not considered faulty and therefore no refund exchange or credit will apply. 

- ALL FINAL CLEARANCE items & items DISCOUNTED 50% OR MORE are final price and cannot be returned.

  

FAULTY ITEMS:

If the item you have purchased from our online store is faulty, unfit for a disclosed purpose or does not match the description, please contact customer service 1300 65 9995 for further information.

Please note that the above policy applies only to ONLINE purchases. Store purchases are subject to a different returns and refunds policy. Please feel free to contact our customer service team if you have any queries.