If you cannot find your size online we may have sold out of that size product. We could have reserve stock, email us at firstname.lastname@example.org or call us on 1300 65 9995 to find out!
Sizing & Fitting
We stock Australian size 5-11.5 and Euro sizes 35-46.
We certainly do! Click here to check it out!
The majority of our wide shoes are Ara brand, click here for the range.
Yes, we do have a selection of narrow shoes! Click here for the range.
We definitely do! A lot of our long boots have a stretch section for wide calves. Have a browse of our Boots category, or call us for a recommendation!
We do have an orthotic-friendly range. In each of our seasonal catalogues, styles which have a removable footbed have a little yellow ‘o’ symbol beneath the photo.
Anyone! Whether you have shopped with us or not, if you simply subscribe to our eNewsletters you can receive the Leisures Benefits.
As a member of The Leisures Community, you will receive exclusive access to member reward vouchers, surprise discounts, first looks at our new seasons’ ranges, as well as early access to promotions and sale offers!
We have stores in St Ives, Chatswood Chase, Mona Vale, Beecroft, Neutral Bay and Orange.
Head to our Our Stores page to discover our various opening hours for our 6 stores.
We accept Afterpay, Paypal, Visa, Mastercard and American express.
Afterpay is only available online. Layby's are only available in store. For more information on Afterpay click here.
Depending on how long it has been since you placed your order you may be unable to cancel it. If we have already dispatched your items, it is too late to cancel the order and you will need to return your goods via post once they arrive at your address.
If you have made a mistake on your order please call us on 1300 65 9995 and we will endeavour to assist you before your items are dispatched.
Unfortunately in most cases, we are unable to change your shipping details since the information you enter in your order is automatically input into our AusPost Ready-To-Ship system.
However, once you receive your tracking information you should be able to contact Australia Post to request a redirect of your parcel.
Within Australia: We charge a flat rate of $15.00 per order up to 3kg, and $20.00 per order 3kg+
However, all orders over $150 have free shipping!
International shipping: International rates may vary depending on your region. Call our international line +61 2 9986 2999 for more information.
We deliver using Australian post, and as such we can deliver to PO boxes and parcel lockers!
Delivery wait times from dispatch may vary from state to state and even city to city. Most people living in urban locations should receive their parcels around 2-7 business days from dispatch. However remote locations may experience up to 7-10 days of lead time.
We endeavour to process and dispatch online orders within 2 working days.
However, where stock needs to be transferred from our stores prior dispatch, or where items need to be consolidated for multiple pair orders, delivery times may increase by 2-5 days.
If one or more of your ordered items is located at our store in Orange, to save you additional wait time we may dispatch your items separately.
Upon dispatch, you should receive tracking information automatically, if you have not received tracking information after 4 business days, please contact us.
Australia Post will usually redirect your parcel to your local post office for collection if no one is at home when the order arrives.
We certainly do! Click here for our full range.
While some of our shoes (like our Goretex range) are water resistant, we do recommend adding the extra protection of waterproofing. Using something like a water or stain spray can help protect your shoes in the long run.
We have a range of gift card amounts which you can purchase online, click here to see more.
Definitely! We will need to assist you over the phone if you are wanting to receive a physical gift card. So, call our handy customer service team at Head Office for further help.
You can read our policy on returns and exchanges here.
We always want you to be happy with your purchase! If you do want to return an item, you will need to fill out the returns/exchange request form at the bottom of our Returns Policy. Once you have been approved you will need to post your items to our warehouse, or drop them in store if you wish to save on postage.
As soon as we receive the items being returns we will issue you a refund, and you will then receive an automatic email informing you that the refund has been processed.
As soon as we receive your returned items back to our warehouse we can process your refund. While you will receive an automatic notification via email once it has been processed, it can sometimes take up to 5-7 business days for some banks to talk to others and the funds to come into your account.
Provided they meet the criteria outlined in our Returns Policy you certainly can exchange your items for a different size or colour.<
Similar to the returns process, you will need to fill out the returns/exchange request form at the bottom of our Returns Policy. Once approved you will need to post your items to our warehouse, or drop them in store is you wish to save on postage. Once we receive your items in stock we can dispatch your new exchanged items.
Refundid provides shoppers with instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
Click here to get started!
2. Follow Refundid's 3-step process and receive your full refund in real-time.
3. If you haven't already, email us at email@example.com or check our contact details here.
For more information, check out Refundid's FAQ at www.refundid.com/help
After using Refundid your refund process is complete.
If you have not shipped back your items, you must do so using the returns label provided to you by Refundid. You must do so within 7 days of receiving your refund to prevent your refund from being cancelled.
For any questions related to the shipping tracking number, please reach out to Refundid here.
When signing up for Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.
Refundid is 100% free for all customers. No subscription fees, no set-up costs, and no transaction fees.
Refundid works will all payment gateways! This means that you can still receive an instant refund with Refundid even if you originally purchased your item with a Buy Now Pay Later service such as Afterpay.
Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL service.
*Please note when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is instantly transferred by Refundid.
Yes, refund limits apply to returns lodged through Refundid. Visit our FAQs to learn more.
Refundid is not available for any non-refundable items. Be sure to read our returns policy here to see which items fall within this criterion. Refundid is also not available for any orders made using a gift card.
When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 30 seconds of the return being lodged through Refundid. If your refund is not received within this timeframe, please be sure to reach out to Refundid here.
Yes we certainly do! Check out our Natural World brand to see our vegan range.
The Freedom Project is an ACNC recognised not-for-profit organisation which has been fighting to end slavery, one life at a time for more than a decade now. Founded by Leisures’ CEO Mike Newton-Brown and his wife Liz, the organisation has been supported by Leisures in countless ways over the years. Head to their website to learn more about their anti-trafficking programs in education, prevention, rescue and restoration today.