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Returns & Exchange Policy

Online Returns Policy

Do you need to make a return? Don't worry! We're committed to ensuring the process is as convenient and easy as it can be. If you need to return or exchange your product, feel free to return the item to us within 30 days of receiving your order. Make sure to read our Returns & Exchange Policy below to see if your order eligible. 

This policy applies to all purchases made online at leisures.com.au. If you have purchased your shoes from a Leisures Store, please contact our stores here for further assistance. 

 

To be eligible for a return, please make sure it meets all the terms and conditions listed below:

 

FULL PRICED SHOES
Full priced items, including items purchased with a voucher code or one-off sign-up code (eg. 10% Off first order) are eligible for a refund to the original payment method or exchange within 30 days of receipt of goods * 
 
SALE ITEMS & APPAREL
Non-refundable for a change of mind. May be exchanged for a different size within 30 days of receipt of goods *
 
CLEARANCE ITEMS
Non refundable, non exchangeable. Occasionally an item on Sale or Clearance is reduced because of slight imperfections which will not affect performance and functionality, these items are not considered faulty. 
 
ACCESSORIES 
Non-refundable, non-exchangeable unless item provided is faulty.

 

 

RETURNS CONDITIONS:
To be eligible for a return, the item must be in its original condition: unworn, unwashed, and unused, with the original tags still attached. In the event that the returned item does not meet these criteria, it will be sent back to you at an additional cost.

 

FAULTY ITEMS
If the item you have purchased from our online store is faulty, unfit for a disclosed purpose or does not match the description, please contact customer service info@leisures.com.au for further assistance. 

 

RETURN COSTS
All postage returns for a refund or exchange are at the expense of the customer. Leisures will only accept items that have not been worn and are in the original condition and packaging. We recommend checking all purchased items once received, to ensure adequate time to return items within the 30 day timeframe. Initial shipping costs are non-refundable. 

 

RETURN TO SENDER
In the event that an order is returned to us because of an insufficient address, our Customer Service team will reach out to you to coordinate a re-delivery. Customers who choose to return an order and mark the parcel as "Return to Sender" will have the $15.00 shipping fee deducted from their refund. 

 

INSTANT REFUNDS WITH REFUNDID
We've partnered with Refundid to offer you instant refunds! Simply select it as your return option below to get started. See our FAQs about Refundid here. 

 

How To Return Your Items

Please ensure your items match the return criteria outlined above.  

  • Please select a return option below and fill out the form provided. If you have selected Refundid, your return will be lodged and paid out instantly. If standard return is selected, once it has been processed by our team you will receive instructions via email on how to lodge the goods. 
  • Refunds will be credited to the original payment method used within 10 business days (depending on customers bank processing times), after the item has been received in original condition. 
  • Instant refunds with Refundid will be paid out to your nominated bank account instantly.

 

LODGING OF RETURNS
For a smoother return process, we advise you to submit your return at an Australia Post location that provides confirmation of lodgement. Without this confirmation, Leisures will be unable to investigate parcels that may have been lost during transit. 

Our retail stores will be unable to accept returns or exchanges for online orders. Please note that online orders can only be returned to our warehouse only.

 

The terms and conditions outlined above comply with Australian Consumer Law.  

Return for an instant refund with

Enter details below to get started

How to use Refundid

  • Enter your details

    Enter your details into the form below and fill out the Refundid form

  • Receive your refund

    Once completed, receive your full refund instantly

  • Ship your return back

    Ship your return back to the retailer using the provided return slip or an alternative method

You must have an Australian number and your items must be eligible for a refund to use Refundid

Return for an exchange, store credit or normal refund, email info@leisures.com.au