If the item you have purchased from our online store is faulty, unfit for a disclosed purpose or does not match the description, please contact customer service info@leisures.com.au for further assistance.

All postage returns for a refund or exchange are at the expense of the customer. For Australian customers, we charge a flat rate of $15.00 AUD. For international returns please contact us on 1300 65 9995. Leisures will only accept items that have not been worn and are in the original condition and packaging. We recommend checking all purchased items once received, to ensure adequate time to return items within the 30 day timeframe. Initial shipping costs are non-refundable.

We've partnered with Refundid to offer you instant refunds! Simply select it as your return option to get started. See our FAQs about Refundid here.

In the event that an order is returned to us because of an insufficient address, our Customer Service team will reach out to you to coordinate a re-delivery. Customers who choose to return an order and mark the parcel as "Return to Sender" will have the $15.00 shipping fee deducted from their refunded amount.

Please ensure your items match the return criteria outlined above.

• Please enter your Order number and email address used in your order to start your returns process above.
• Select the items you want to return.
• Here you can choose whether you would like…
  - an Instant refund
  - a Standard Refund (refund processed back to the original method of payment once the item is received at our warehouse)
  - an Exchange (please specify what you would like to exchange for and our customer service team will be in touch.)
  - ONLINE Store Credit
  - IN-STORE Credit
• Ship your items back to Leisures warehouse within the next 3 days, using the Australia Post returns label provided by our returns portal. Attach the label to the outside of the original post bag and take it to the post office. Note: Please do not stick the label directly on shoe boxes or clothing bags. Items must be placed in a post bag.
• Keep your receipt with your returns tracking number, as you may need to enter it in your Refundid Account if you select an Instant refund.
• Your return is being processed! If you have selected an Instant Refund through Refundid, your return will be lodged and paid out instantly to your nominated bank account. If you selected a standard return, exchange or credit, once it has been received at our warehouse by our team you will receive your selected return reimbursement.

Note: Standard Refunds will be credited to the original payment method used within 10 business days (depending on customers bank processing times), after the item has been received in original condition. Please be patient with our team whilst they process your return.

 

At this time, our retail stores are unable to accept returns or exchanges for online orders. Please note that online orders can only be returned to our warehouse only.

We understand technology can be challenging for some individuals or sometimes things just don’t work as they should. If you need assistance with lodging your return, please call us on 1300 65 9995 or email us at info@leisures.com.au