Returns & Exchange Policy

Online Returns Policy

You have 14 days from the date of delivery to request a return. Items must be unworn, in original packaging, and accompanied by proof of purchase.

This policy applies to online purchases only at leisures.com.au. For in-store purchases, please contact your local Leisures store.

Return Eligibility

Footwear (Full Price)

Eligible for refund to original payment method, exchange, or store credit
Must be returned within 14 days of delivery, unworn and in original packaging

Sale Items

Sale items are any products discounted but not marked as “Final Sale” or “Clearance”, including short-term promotions such as flash sales.

Not eligible for refunds
Eligible for exchange or store credit only
Must be returned within 14 days of delivery, unworn and in original packaging

Accessories & Apparel (Non-Footwear)

No refunds unless faulty
Eligible for exchange or store credit only
Must be unworn and in original packaging

Clearance / Final Sale

Final sale — no refunds or exchanges
Items reduced due to minor imperfections are not considered faulty

Faulty Items

If your item is faulty, unfit for purpose, or not as described, please contact us at
📧 info@leisures.com.au

Return Shipping

Return shipping is at the customer’s expense
Australia: Flat rate $15 AUD
International: Please contact 0473 073 473
Original shipping fees are non-refundable

Instant Refunds with Refundid

We offer instant refunds via Refundid. Select this option when lodging your return.
Please refer to our Refundid FAQs for more details.

How to Return Your Order

Enter your order number and email in the returns portal
Select items and choose your return option:
- Instant Refund (where applicable)
- Standard Return
- Exchange
- Online Store Credit
- In-Store Credit
Ship items back within 7 days of lodging your return using the provided Australia Post label (Items must be packed in a post bag — do not attach labels directly to shoe boxes or clothing bags.)
Keep your tracking receipt

Standard returns are processed within 10 business days after the return is received and approved.

Return to Sender

Orders marked “Return to Sender” will incur a $15 shipping fee, deducted from the refunded amount.

In-Store Returns

If you would like to initiate a return at one of our stores, please email info@leisures.com.au before visiting. Refunds/Exchanges/Store credits are not processed in-store, and online orders must be returned to our warehouse for assessment.